This past month the entire Taylor Oswald team participated in a day dedicated to further extending exemplary customer service.
Recognized as the world’s leading authority on Customer Service, the DiJulius Group’s John DiJulius energized the Taylor Oswald team with a successful workshop to increase the service aptitude of everyone in the organization – no matter their role in the organization.
Apropos on the tenth anniversary of the company, the Taylor Oswald team revisited its core values.
“We refined our mission statement this year,” explained president and CEO, Eddie Taylor. “With an inherent belief in equity, we embrace our differences, and seek to build lasting and trusting client and employee relationships with every interaction, every day.”
“Making meaningful connections with others is built into our DNA,” continued Taylor. “And I wanted our team to be rejuvenated with an actionable message that keeps the finest quality of service foremost, and looks at what people need in today’s world from their partners.”
“Throughout the past decade, one thing has not changed at Taylor Oswald – the core values,” expressed John DiJulius. “And my goal was to increase the service aptitude of everyone in the organization, to have more compassion and empathy for customers, and increasingly become the brand their customers cannot live without.”
Valuable relationship-building discussions focused on authenticity, curiosity, empathy, listening and loving people.
“In the stressful risk-management and employee benefits environment, the service and peace of mind our clients have come to know us for is an unquantifiable asset,” concluded Taylor. “Our clients know, if a claim should occur, how they will be treated.”
“We all walked away with ideas we can implement immediately,” Taylor Oswald’s Senior Client Executive Tara Zick stated. “It was good to stop and reflect so that we could remind ourselves the importance of continuing our service-focus.”
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